These Terms of Service ("Terms") govern your access to and use of Cayn ("Cayn," "we," "us," or "our"). By using Cayn, you agree to these Terms. If you do not agree, do not use the service.
Use of Cayn
Cayn offers financial and rental assistance tools and related features. You must be at least 18 years old and able to form a binding contract to use Cayn. You are responsible for the information you provide and for using Cayn in compliance with applicable laws.
Account Access
You are responsible for maintaining the security of your account and any connected services you choose to authorize. You may disconnect supported data connections at any time from within Cayn or through the connected service provider.
Email communications
We send account, security, billing, and other necessary service messages to your account email address. We may also send optional Cayn product news and promotional updates as described in our Privacy Policy. You can unsubscribe from optional updates at any time without affecting your access to Cayn. We honor your opt-out until you choose to subscribe again.
Connected Services
You may choose to authorize connections with third-party services. Those providers' terms and privacy policies also apply to their services.
No Professional Advice
Information and automated output provided by Cayn are for general reference, not legal, tax, investment, accounting, or other professional advice. You should independently review important decisions and consult qualified professionals when appropriate.
Rental Rules and Defaults
For rental properties, Cayn may fill in default rules and lease settings, such as notice periods, fee limits, deposit terms, clauses, and disclosures. These come from Cayn's research of federal, state, county, and city sources. They are starting defaults, not legal advice. They have not been reviewed by a lawyer, and they may be incomplete, out of date, or wrong for your property, lease, housing program, or situation. Local coverage is not exhaustive.
You are responsible for reviewing and changing them for each property, and for confirming the rules that apply, before you use them in a lease, notice, charge, or other action. You are also responsible for the documents and notices you send. Cayn is not a law firm and does not act as your attorney.
Your Responsibilities
Information may be incomplete, inaccurate, or out of date. You are responsible for verifying information before relying on it and for identifying applicable federal, state, and local requirements. Cayn does not guarantee that reference information identifies every applicable requirement or that your decisions comply with law. Nothing in these Terms limits rights that cannot lawfully be waived.
Authorization and Electronic Records
Provide or share another person's information only when authorized. Review permissions, recipients, and content before approving an action, sending a communication, or signing a document. Separate consent or verification may be required. Retain copies of important records.
You agree that leases, checklists, notices, and other documents may be provided and signed electronically. Sending a message through Cayn does not by itself meet a legal notice requirement; you are responsible for delivering notices the way the law requires.
Assistant Actions and Estimates
The Cayn assistant may prepare actions such as messages, records, or changes. Nothing is sent or saved until you approve it. Estimates, such as rent or property value estimates, are approximations, not appraisals or professional advice.
Shared Household Records
If you share Cayn with household members, they can see and act on shared records according to their role. You are responsible for whom you invite and what you share.
Paid Access
Subscriptions. Some features need a paid plan. Prices, billing periods, plan limits, renewal terms, and any free trial are shown before you buy.
App store purchases. If you subscribe through the Apple App Store or Google Play, that store bills you, and its terms govern payment, renewal, cancellation, and refunds. Manage or cancel the subscription in your store account. Deleting the app or your Cayn account does not cancel an app-store subscription.
Purchases on cayn.ai. If you subscribe on our website, Cayn LLC is the seller and our payment processor handles the payment, and these terms apply:
- Payment and renewal. You authorize us to charge your payment method at the start of each billing period, plus applicable sales tax, until you cancel. Your subscription renews automatically at the price shown at purchase unless you cancel before the renewal date.
- Trials. If your plan includes a free trial, you will be charged when the trial ends unless you cancel before then.
- Price changes. We will tell you before changing your plan's price.
- Cancellation. You can cancel anytime from your Cayn billing page. Cancellation takes effect at the end of the current billing period, and you keep paid access until then.
- Refunds. We do not give refunds or credits for partial billing periods, except where the law requires them. If something went wrong, email contact@cayn.ai and we will review your request.
- Failed payments. If a payment fails, we may retry it, and paid access may end if it is not resolved.
- Billing address. Purchases on cayn.ai are available only with a United States billing address.
Launch pricing. Any launch price or price-protection terms are those shown at purchase.
Acceptable Use
You may not misuse Cayn, interfere with the service, attempt unauthorized access, upload unlawful or harmful content, or use Cayn in a way that violates the rights of others.
Account Suspension
We may suspend or close an account if we reasonably believe it creates a security risk, is being misused, or breaks these Terms. We keep your data while an account is suspended. To ask for a review, email contact@cayn.ai.
Service Changes
We may modify, suspend, or discontinue parts of the service.
Privacy
Our handling of personal information is described in our Privacy Policy and our Consumer Health Data Privacy Policy.
Disclaimers
Cayn is provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted, error-free, or that all information will always be complete or current.
Limitation of Liability
To the maximum extent permitted by law, Cayn will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, data, or goodwill arising from your use of the service.
Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the effective date and provide notice where appropriate.
Contact
Questions? Reach us at contact@cayn.ai.